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🚚 DELIVERY INFORMATION

IBG MART WHOLESALE PRIVATE LIMITED

Effective Date: 01/11/2018

Jurisdiction: Pratapgarh, Uttar Pradesh, India

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Thank you for choosing IBG MART WHOLESALE PRIVATE LIMITED for your industrial and agricultural machinery requirements. We are dedicated to ensuring a seamless and secure delivery process for every order. Kindly review the following terms governing product dispatch and delivery:

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1. ORDER CONFIRMATION

Upon successful placement of your order:

1.1. You will receive an official Order Confirmation via SMS and Email, summarizing your purchase details including product(s), invoice amount, and transaction ID.

1.2. Clients are advised to verify order information and notify the Company immediately in case of discrepancies.

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2. ESTIMATED DELIVERY TIMEFRAME

2.1. The standard delivery window ranges from 3 to 45 working days from the date of order confirmation, subject to product availability and logistical conditions.

2.2. Delivery timelines are indicative and may vary based on location, regional transport schedules, third-party carrier performance, and unforeseen circumstances such as strikes, weather, or natural disasters.

2.3. The Company shall not be held liable for delays beyond its control.

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3. SHIPMENT NOTIFICATION

3.1. Once your order is dispatched, an SMS notification will be sent with the shipment details, including the transport company’s name and contact number (where applicable).

3.2. This information enables the Client to directly coordinate with the transport provider for consignment updates.

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4. ORDER TRACKING

4.1. Clients can track their orders through the official Order Track portal available at:

🔗 https://www.ibgmart.com/order-track

4.2. Please enter your order number or registered contact details to receive real-time shipment tracking updates.

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5. DELIVERY LIABILITY AND RESPONSIBILITIES

5.1. The risk of loss, theft, damage, or delay in transit shall pass to the Client upon dispatch of goods from the Company’s premises or authorized warehouse.

5.2. Any physical damage occurring during transit must be claimed directly with the carrier. The Company is not responsible for goods damaged in transit.

5.3. Clients are advised to inspect shipments upon arrival and record a video while unboxing, especially in cases of suspected tampering or damage.

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6. CUSTOMER SERVICE & ASSISTANCE

If you require help with your order delivery or tracking:

📞 Phone: +91 9721032002

📧 Email: care@ibgmart.com

Our dedicated Customer Support team is available to resolve your queries and provide status updates regarding your delivery.

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7. IMPORTANT NOTES

• Delivery is strictly dependent on full payment clearance (if applicable).

• The delivery address and contact details must be accurate and reachable at the time of delivery.

• The Company reserves the right to modify delivery timelines without notice in special circumstances.

• Deliveries are made only to accessible and permissible locations, as determined by third-party logistics providers.

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📌 By placing an order with IBG MART WHOLESALE PRIVATE LIMITED, the Client confirms acknowledgment and acceptance of all terms and conditions contained in this Delivery Information Policy.

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