🛡️ BUYER PROTECTION POLICY
IBG MART WHOLESALE PRIVATE LIMITED
Effective Date: 01/11/2018
Jurisdiction: Pratapgarh, Uttar Pradesh, India
At IBG MART WHOLESALE PRIVATE LIMITED (“IBG Mart,” “we,” or “our”), we are committed to delivering a trustworthy, secure, and value-driven buying experience to all customers. Our Buyer Protection Policy is designed to ensure customer confidence, product satisfaction, and secure trade.
1.1. IBG Mart is fully dedicated to protecting the interests of its clients throughout the purchase journey.
1.2. We promote fair trade practices and strive to resolve all genuine grievances promptly and professionally.
1.3. We encourage buyers to communicate any concerns directly to our support team for resolution.
2.1. Our clients receive lifetime technical guidance for the products they purchase.
2.2. Our experienced service team is available to assist with:
Machine setup
Operational support
Maintenance recommendations
Troubleshooting
2.3. Support is provided via phone, video call, WhatsApp, or email, depending on the complexity of the issue.
3.1. IBG Mart maintains a secure digital infrastructure to safeguard all customer interactions and transactions.
3.2. Personal data and payment details are processed using industry-grade encryption and data protection protocols.
3.3. We comply with applicable data privacy regulations and never share client details with unauthorized third parties.
4.1. For customer convenience and trust, we offer various secure payment methods including:
Bank Transfers (NEFT/RTGS/IMPS)
UPI Payments
Credit/Debit Card via Verified Gateways
QR Code Scanning
Payment Links via Registered Email or SMS
4.2. All transactions are monitored for safety and verified through two-step authentication or secure banking channels.
5.1. IBG Mart ensures that all machinery and equipment dispatched from our facility meet defined performance and build-quality standards.
5.2. We implement strict pre-dispatch quality checks and may provide video proofs upon request.
5.3. If a verifiable manufacturing defect is found within the warranty terms, appropriate remedies such as repair or part replacement will be initiated.
6.1. All payments made through IBG Mart platforms are protected under our Trade Assurance Guarantee, which ensures:
Transparency in billing
Proof of product shipment
Secure communication logs
Follow-through until delivery confirmation
6.2. This assurance applies from the time of payment until the confirmed receipt of goods and ensures accountability for both parties.
7.1. If any issues arise regarding your purchase, our support team is available at:
📞 Phone: +91 9721032002
📧 Email: care@ibgmart.com
7.2. We aim to resolve all valid concerns within 72 business hours, based on the nature of the query.
8.1. This Buyer Protection Policy shall be read in conjunction with our Terms & Conditions, Return & Refund Policy, and Privacy Policy.
8.2. All disputes relating to buyer protection shall fall under the exclusive jurisdiction of Hon’ble Courts at Pratapgarh, Uttar Pradesh, India.
📌 IBG MART WHOLESALE PRIVATE LIMITED is committed to fostering a transparent, secure, and trustworthy business environment. Your satisfaction and confidence remain our top priorities.
Need Help? Call Our Award-Winning Support Team @ 24/7 Available