🛡️ BUYER PROTECTION POLICY

IBG MART WHOLESALE PRIVATE LIMITED

Effective Date: 01/11/2018

Jurisdiction: Pratapgarh, Uttar Pradesh, India

At IBG MART WHOLESALE PRIVATE LIMITED (“IBG Mart,” “we,” or “our”), we are committed to delivering a trustworthy, secure, and value-driven buying experience to all customers. Our Buyer Protection Policy is designed to ensure customer confidence, product satisfaction, and secure trade.

1. COMMITTED TO BUYER INTERESTS

1.1. IBG Mart is fully dedicated to protecting the interests of its clients throughout the purchase journey.

1.2. We promote fair trade practices and strive to resolve all genuine grievances promptly and professionally.

1.3. We encourage buyers to communicate any concerns directly to our support team for resolution.

2. LIFETIME TECHNICAL SUPPORT

2.1. Our clients receive lifetime technical guidance for the products they purchase.

2.2. Our experienced service team is available to assist with:

• Machine setup

• Operational support

• Maintenance recommendations

• Troubleshooting

2.3. Support is provided via phone, video call, WhatsApp, or email, depending on the complexity of the issue.

3. SECURE ONLINE ENVIRONMENT

3.1. IBG Mart maintains a secure digital infrastructure to safeguard all customer interactions and transactions.

3.2. Personal data and payment details are processed using industry-grade encryption and data protection protocols.

3.3. We comply with applicable data privacy regulations and never share client details with unauthorized third parties.

4. MULTIPLE SAFE PAYMENT OPTIONS

4.1. For customer convenience and trust, we offer various secure payment methods including:

• Bank Transfers (NEFT/RTGS/IMPS)

• UPI Payments

• Credit/Debit Card via Verified Gateways

• QR Code Scanning

• Payment Links via Registered Email or SMS

4.2. All transactions are monitored for safety and verified through two-step authentication or secure banking channels.

5. PRODUCT QUALITY PROTECTION

5.1. IBG Mart ensures that all machinery and equipment dispatched from our facility meet defined performance and build-quality standards.

5.2. We implement strict pre-dispatch quality checks and may provide video proofs upon request.

5.3. If a verifiable manufacturing defect is found within the warranty terms, appropriate remedies such as repair or part replacement will be initiated.

6. TRADE ASSURANCE GUARANTEE

6.1. All payments made through IBG Mart platforms are protected under our Trade Assurance Guarantee, which ensures:

• Transparency in billing

• Proof of product shipment

• Secure communication logs

• Follow-through until delivery confirmation

6.2. This assurance applies from the time of payment until the confirmed receipt of goods and ensures accountability for both parties.

7. CUSTOMER SERVICE & DISPUTE SUPPORT

7.1. If any issues arise regarding your purchase, our support team is available at:

📞 Phone: +91 9721032002

📧 Email: care@ibgmart.com

7.2. We aim to resolve all valid concerns within 72 business hours, based on the nature of the query.

8. LEGAL RECOGNITION

8.1. This Buyer Protection Policy shall be read in conjunction with our Terms & Conditions, Return & Refund Policy, and Privacy Policy.

8.2. All disputes relating to buyer protection shall fall under the exclusive jurisdiction of Hon’ble Courts at Pratapgarh, Uttar Pradesh, India.

📌 IBG MART WHOLESALE PRIVATE LIMITED is committed to fostering a transparent, secure, and trustworthy business environment. Your satisfaction and confidence remain our top priorities.