।। ॐ नमो भगवते वासुदेवाय ।। ।। श्री माता वैष्णो मां की जय।। ॐ सर्वे भवन्तु सुखिनः , सर्वे सन्तु निरामयाः । सर्वे भद्राणि पश्यन्तु , मा कश्चिद्दुःखभाग्भवेत् । ॐ शान्तिः शान्तिः शान्तिः ॥
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FQA For Buyers

1-  How do I place an order?
  • Ordering at ibgMART.Com is easy. Placing your first order at ibgMART.Com ? Please follow the below mentioned steps:
  • Just select the items you want to shop.
  • Enter your shipping address
  • Enter your payment information and you are home.
  • If you need any assistance give us a call. We would love to take your order over phone. You may contact us on +91 9307-3637-07 to book your order. Call Timings:- 9:00 AM to 6:00 PM

2 - How long is the order processing time?

we understand your excitement of getting your online order delivered. To ensure that you get your product delivered to you while your excitement is at its peak, all orders are processed within 4-6 working days of placing the order.

3 - How do I make an exchange?

Exchange is simple at ibg mart Simply drop us an email with your exchange request within 7 days of product delivery at care@ibgmart.com We will ensure revert to you within 48 hours of receiving the request.

NOTE - Exchange Request Approved Only In This Case -

We offered to our customers  a complete refund against any manufacturing, 

defects/deformities within a period of 3 days from the date of delivery.

Product is used/altered/poor in quality/Defective product.

Branded product received seal opened.

Empty packet/some items or accessories are missing.

Significant difference found in ibgMART.Com website as comparison to product.

4 - How can I check my order status?

When you buy a product we send a traking id with link in your email than you can tracking yor product.

5 - Does ibgMART.Com sell the products?

All the products on this website are sold by the suppliers registered with ibgMART.Com directly to the customers. ibgMART.Com provides only the marketplace services to its customers and suppliers. ibgMART.Com protects the interests of its buyers under buyer protection policy.  

6 - Why is standard delivery time different for some products?

       Time taken to deliver a product depends upon the below mentioned parameters:
  • Stock availability
  • Size of the order
  • Shipping Address
  • Size of the product
  • Make to Order products

7 - Do you take orders over phone?

Yes. We do take orders over phone. You may contact us on +91 9307-3637-07 to book your order. Call Timings:- 9:00 AM to 6:00 PM

Online ( Chat / Mail )Chat